Products and services
Can I also rent barrier posts?
Can I also rent barrier posts?
Yes, renting barrier posts is also an option. For more information, visit the rental page or you can request a quote directly.
How do I supply the files for printed products?
How do I supply the files for printed products?
If you order printed products via our webshop, you will then receive a confirmation with a link to upload the files.
Does GJ Floors also offer an installation service?
Does GJ Floors also offer an installation service?
Since our goal is to relieve the customer as much as possible, we certainly have an installation service. Our experts have years of experience and always think in terms of solutions. You can request a price via our customer service or the following link: https://www.rodelopers.com/pages/installatieservice
What does the GJ Floors installation service include?
What does the GJ Floors installation service include?
We can take care of installing all floors on rodelopers.com. Our installation service ranges (depending on the customer's wishes) from transport and installation to possibly removing and taking the floor away again. The prices depend on, among other things, the number of square metres, the location, the type of product and the timing. For this, please contact our customer service.
Does GJ Floors have its own specialists?
Does GJ Floors have its own specialists?
We prefer to work with our own specialists. If there is no room in our schedule due to the type of project or a busy programme, over the years we have added many reliable and skilled specialists to our network. We always find a solution.
How do I fix runners/carpet tiles/artificial grass?
How do I fix runners/carpet tiles/artificial grass?
Fixing runners/carpet tiles/artificial grass can be done in several ways and depends on the type of surface.
Our double-sided exhibition tape is suitable for situations where a product needs to be fixed to a flat (indoor) floor. The double-sided exhibition tape leaves no adhesive residue when removed and is easy to use. See our blog on how best to use double-sided exhibition tape.
Want to hide seams or a faster/easier way of sticking? For this we recommend gaffer tape. This is available in various colours and is ideal for taping seams/edges. The gaffer tape also leaves no adhesive residue when removed and is available in red, blue, black, green, white, pink, orange, yellow and grey!
Is it an outdoor surface such as paving? Then use our fixing pins. You drive these like a nail through the runner between the paving stones. This keeps the runner firmly in place.
Still unsure which solution is best for you? Then contact us for no-obligation advice.
Ordering & cancelling
How can I order your products?
How can I order your products?
The easiest way to place your order is via our webshop! Ordering a runner? Select the desired width and length and also take a look at the accessories we recommend.
Ordering another item? Then select the desired quantity. You can then add the products to the shopping cart to check out.
Once payment has been completed, we proceed with shipping. More information about delivery can be found below.
Do I need to create an account?
Do I need to create an account?
To place an order with us, creating an account is currently required. This way you can view your order history, your details are remembered, and you can find your invoices online.
Can I still cancel my order?
Can I still cancel my order?
For most products, we cancel the order free of charge if it has not yet been shipped. Due to our fast service, an item may already have been processed or shipped, in which case free cancellation is no longer possible. For custom and/or personalised products, once your product has been made to size, it is no longer possible to cancel it (free of charge).
If you still want to cancel the order, the cancellation costs will be charged based on the work carried out. For our non-custom/non-personalised products, these can only be returned provided the products are sent in their original, undamaged packaging. If payment has already been made, we will refund the return amount, minus the shipping costs, after proper receipt of the return shipment.
What is your bank account number?
What is your bank account number?
Our bank account number is NL12 INGB 0111 6912 30; it is stated together with all our business details on the invoice.
How do I place a VAT-free order without a VAT number?
How do I place a VAT-free order without a VAT number?
Some institutions are exempt from VAT without having a VAT number. Consult the tax authorities if you are unsure whether your organisation qualifies. To place a tax-free order, you can contact us. We will then manually draw up an invoice with 0% VAT.
Why do I get an error message when entering my VAT number?
Why do I get an error message when entering my VAT number?
First check that the correct country is entered in the address details. Then make sure the VAT number is entered without spaces or dots and starts with the correct country code. For the Netherlands the correct format is NL + 12 characters (one of which is a B, e.g. NL123456789B12), for Belgium it is BE + 9 digits (starting with a 0, e.g. BE012345678).
What payment methods can I use?
What payment methods can I use?
We offer the following payment options via our webshop:
- iDeal
- Bancontact
- Sofort Banking
- On account
- Apple Pay
- PayPal
- Giropay
- Mastercard
- Maestro
- Visa
When will I receive the invoice?
When will I receive the invoice?
Usually within 2 to 3 working days after receiving the order. Is this not the case? Then contact us.
Is it possible to pay on account?
Is it possible to pay on account?
Payment on account is only available for government institutions and schools. For other companies and organisations, the order must be paid before it is dispatched.
Kan ik factuurgegevens laten aanpassen of aanvullen na het plaatsen van een bestelling?
Kan ik factuurgegevens laten aanpassen of aanvullen na het plaatsen van een bestelling?
Dit is niet gebruikelijk, maar op nadrukkelijke wens van de klant willen we dit wel doen. Echter zijn de administratiekosten van het aanpassen/aanvullen €25,00. We raden aan om de factuurgegevens goed te controleren voordat de bestelling wordt geplaatst.
Shipping & returns
When will my order be shipped?
When will my order be shipped?
We do everything we can to ship your order as quickly as possible. Ordering on a working day before 12:00? Then in most cases your order goes out with the carrier the same day.
The delivery time depends on the dimensions and the number of products. Orders 1 or 2 metres wide or smaller quantities are usually delivered within 1 to 3 working days. Larger orders, such as rolls 3 or 4 metres wide or multiple barrier posts, are usually delivered within 1 to 5 working days.
Do you have a special request, a rush delivery or want delivery to a specific location? Feel free to contact us. Together we will look at what is possible.
What are the shipping costs?
What are the shipping costs?
Shipping costs vary per order and delivery address. They are calculated automatically in the shopping cart.
Are some products also shipped for free?
Are some products also shipped for free?
For orders with a value over €500 excluding VAT, the goods are shipped free of charge, provided no special conditions apply such as time-slot deliveries.
What are the shipping costs for barrier posts?
What are the shipping costs for barrier posts?
For orders with a value below €500 excluding VAT, a €15 shipping charge applies for barrier posts.
Which carriers/parcel services do you ship with?
Which carriers/parcel services do you ship with?
Smaller orders are delivered by DHL, DPD and/or UPS. You always receive a track and trace for this via the email address provided with the order, so you can follow the delivery yourself. Larger orders are scheduled and delivered with our own transport. You are always informed of the exact delivery date one day in advance, together with a time indication. Does this day not suit you or is it too late? No problem; we can reach a solution together in consultation.
What is the status of my order and how do I track my package?
What is the status of my order and how do I track my package?
After shipping you receive a track & trace code by email to follow the delivery of your order. Do you have questions about the exact delivery time or the status of the delivery? Then it is best to contact the relevant carrier directly via the following phone numbers.
- DHL: 088-3454300
- DPD: 031-8703140
- UPS: 020-5040500
Kan ik mijn bestelling afhalen?
Kan ik mijn bestelling afhalen?
Ja, afhalen is mogelijk op alle werkdagen tijdens onze openingstijden. Op vrijdag zijn wij geopend tot 15.00 uur.
What are the return conditions?
What are the return conditions?
A product without customisation can be returned within 14 days if reported in writing via info@gjfloors.nl. This excludes items that are produced specifically for the customer, or that have been sent by rush shipment. It is important that the goods are returned in their original and undamaged packaging. The shipping costs for returning are at the buyer's own expense. The cooling-off period described above does not apply where the agreement concerns goods that – being products manufactured to the buyer's specifications – are not prefabricated and are made on the basis of an individual choice or decision of the buyer concerned, or that are clearly intended for a specific person. The following items cannot be returned: - Personalised items - Custom-made items - Products produced to the customer's specifications.
To which address can I return my order?
To which address can I return my order?
GJ Floors Katoenstraat 19 8281JZ Genemuiden
