Products and services
Can I also rent barrier posts?
Can I also rent barrier posts?
Yes, renting barrier posts is also an option. For more information, visit the rental page or you can request a quote directly.
How do I supply the files for printed products?
How do I supply the files for printed products?
If you order printed products via our webshop, you will then receive a confirmation with a link for uploading the files.
Does GJ Floors also offer a fitting service?
Does GJ Floors also offer a fitting service?
Since our goal is to take as much work as possible off the customer's hands, we certainly have an installation service. Our experts have many years of experience and always think in terms of solutions. You can request a price via our customer service or the following link: https://www.rodelopers.com/pages/installatieservice
What does the GJ Floors installation service involve?
What does the GJ Floors installation service involve?
We can take care of laying all the floors on rodelopers.com. Our installation service ranges (depending on the customer's wishes) from transport and installation to removing and taking away the floor afterwards if required. The prices for this depend on, among other things, the number of square metres, the location, the type of product and the time. Please contact our customer service for this.
Does GJ Floors have its own skilled fitters?
Does GJ Floors have its own skilled fitters?
We prefer to work with our own skilled fitters. Should there be no room in our schedule due to the type of project or a busy programme, over the years we have been able to add many reliable and competent specialists to our network. We always find a solution.
How do I fasten runners/carpet tiles/artificial grass?
How do I fasten runners/carpet tiles/artificial grass?
Fastening runners/carpet tiles/artificial grass can be done in various ways and depends on the type of subfloor.
Our double-sided expotape is suitable for situations where a product needs to be secured to a flat (indoor) floor. The double-sided expotape leaves no adhesive residue when removed and is easy to use. See our blog on how best to use double-sided expotape.
Want to conceal seams or need a quicker/easier way of taping down? For this we recommend gaffer tape. It is available in various colours and ideal for taping off the seams/edges. Gaffer tape also leaves no adhesive residue when removed and is available in red, blue, black, green, white, pink, orange, yellow and grey!
Is it an outdoor surface such as paving bricks? Then use our fastening pins. You drive these through the runner between the paving bricks like a nail. This keeps the runner firmly in place.
Still unsure what the best solution is for you? Then contact us for no-obligation advice.
Ordering & cancelling
How can I order your products?
How can I order your products?
The easiest way to place your order is via our webshop! Ordering a runner? Select the desired width and length and also take a look at the accessories we recommend.
Ordering another item? Then select the desired quantity. You can then place the products in the shopping basket to check out.
Once payment has been made, we proceed with shipping. More information about delivery can be found below.
Do I need to create an account?
Do I need to create an account?
To place an order with us, creating an account is currently mandatory. This way you can view your order history, your details are remembered and you can find your invoices online.
Can I still cancel my order?
Can I still cancel my order?
For most products, we cancel the order free of charge if it has not yet been shipped. Because of our fast service, an item may already have been processed or shipped. Cancelling free of charge is then no longer possible. For made-to-measure and/or personalised products, once your product has been made to measure, it is no longer possible to cancel it (free of charge).
If you still want to cancel the order, cancellation costs will be charged based on the work carried out. Our products that are not made to measure/personalised can only be returned provided they are sent back in the original, undamaged packaging. If payment has already been made, we will refund the return amount minus the shipping costs after the return shipment has been received in good order.
What is your bank account number?
What is your bank account number?
Our account number is NL12 INGB 0111 6912 30; it is stated on the invoice together with all our business details.
How do I place a VAT-exempt order without a VAT number?
How do I place a VAT-exempt order without a VAT number?
Some institutions are exempt from VAT without having a VAT number. Consult the Dutch Tax Administration (Belastingdienst) if you are not sure whether your organisation falls into this category. To place a tax-free order, you can contact us. We will then manually draw up an invoice with 0% VAT.
Why do I get an error message when entering my VAT number?
Why do I get an error message when entering my VAT number?
First check that the correct country has been entered in the address details. Then make sure that the VAT number is entered without spaces or dots and starts with the correct country code. For the Netherlands, the correct format is NL + 12 characters (one of which is a B. Example NL123456789B12), for Belgium it is BE + 10 digits (starting with 0 or 1. Example: BE0123456789).
How can I pay?
How can I pay?
We offer the following payment options via our webshop:
- iDeal
- Bancontact
- Sofort Banking
- On account
- Applepay
- Paypal
- Giropay
- Mastercard
- Maestro
- Visa
When will I receive the invoice?
When will I receive the invoice?
Usually within 2 to 3 working days after receiving the order. Is this not the case? Then please contact us.
Is it possible to pay on account?
Is it possible to pay on account?
Payment on account is only available to government institutions and schools. For other companies and organisations, the order must be paid before it is delivered.
Can I have the invoice details changed or added to after placing an order?
Can I have the invoice details changed or added to after placing an order?
This is not customary, but at the express request of the customer we are willing to do so. However, the administration fee for changing/supplementing is €25,00. We recommend checking the invoice details carefully before the order is placed.
Shipping & returns
When will my order be shipped?
When will my order be shipped?
We do everything we can to ship your order as quickly as possible. Order on a working day before 12:00? Then in most cases your order will go out with the carrier the same day.
The delivery time depends on the dimensions and the number of products. Orders 1 or 2 metres wide or smaller quantities are usually delivered within 1 to 3 working days. Larger orders, such as rolls 3 or 4 metres wide or multiple barrier posts, are usually delivered within 1 to 5 working days.
Do you have a special request, need an express delivery or want delivery to a specific location? Feel free to contact us. Together we will see what is possible.
What are the shipping costs?
What are the shipping costs?
The shipping costs vary per order and delivery address. They are calculated automatically in the shopping basket.
Are some products also shipped free of charge?
Are some products also shipped free of charge?
For orders with a value above €200, the goods are shipped free of charge. Provided no special conditions apply, such as timed deliveries.
What are the shipping costs for barrier posts?
What are the shipping costs for barrier posts?
For orders with an order value below €200, shipping costs of €15 apply to barrier posts.
Which couriers/parcel services do you use to ship goods?
Which couriers/parcel services do you use to ship goods?
Smaller orders are delivered by DHL, DPD and/or UPS. You will always receive a track and trace for these via the email address provided with the order, so that you can follow the delivery yourself. Larger orders are scheduled and delivered with our own transport. You will always be informed of the exact delivery date one day in advance, together with a time indication. Is this day not convenient or is it too late? No problem, in consultation we can find a solution together.
What is the status of my order and how do I track my parcel?
What is the status of my order and how do I track my parcel?
After shipping, you will receive a track & trace code by email to follow the delivery of your order. Do you have questions about the exact delivery time or the status of the delivery? Then it is best to contact the carrier concerned directly via the following phone numbers.
- DHL: 088-3454300
- DPD: 031-8703140
- UPS: 020-5040500
Can I collect my order?
Can I collect my order?
Yes, collection is possible on all working days during our opening hours. On Fridays we are open until 15.00.
What are the return conditions?
What are the return conditions?
A product that is not made to measure can be returned within 14 days if this has been reported in writing via info@gjfloors.nl. This excludes items that have been produced specifically for the customer, or that have been sent by express shipment. It is important that the goods are returned in the original and undamaged packaging. The shipping costs for the return are at the buyer's own expense. The cooling-off period described above does not apply if the agreement concerns goods which – products manufactured according to the buyer's specifications – are not prefabricated and are manufactured on the basis of an individual choice or decision of the buyer concerned, or which are clearly intended for a specific person. The following items cannot be returned: - Personalised items - Made-to-measure items - Products produced according to the customer's specifications.
To which address can I return my order?
To which address can I return my order?
GJ Floors Katoenstraat 19 8281JZ Genemuiden
