General terms and conditions

GJ Floors BV
Trading under the name: Rodelopers.com

CHAPTER I – GENERAL PROVISIONS

ARTICLE 1 – DEFINITIONS

1. Entrepreneur : GJ Floors BV, trading under the name Rodelopers.com.
2. Consumer : the natural person who does not act in the exercise of a profession or business.
3. Business customer : any natural or legal person acting in the exercise of a profession or business.
4. Customer : consumer or business customer.
5. Agreement : any agreement between entrepreneur and customer.
6. Products : all goods supplied by the entrepreneur.
7. In writing : by email or other electronic communication.

ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR

GJ Floors BV
Trading under the name: Rodelopers.com

Address : Katoenstraat 19, 8281 JZ Genemuiden, Netherlands
Telephone : +31 (0)38 82 00 424
E-mail : info@gjfloors.nl
Chamber of Commerce number : 60739045
VAT number : NL8542.33.851.B01

ARTICLE 3 – APPLICABILITY

1. These general terms and conditions apply to all offers, quotations, orders and agreements of the entrepreneur.
2. Deviations are only valid if they have been agreed in writing.
3. General terms and conditions of the customer are expressly rejected.
4. If any provision is void or voidable in whole or in part, the remaining provisions shall remain in full force.

ARTICLE 4 – THE OFFER

1. All offers are without obligation, unless expressly stated otherwise.
2. Images, colours, dimensions and specifications are indicative and may differ from the final product.
3. Obvious errors or mistakes do not bind the entrepreneur.

ARTICLE 5 – FORMATION OF THE AGREEMENT

1. The agreement is concluded when the customer accepts the offer.
2. The entrepreneur confirms the agreement in writing or electronically.
3. The entrepreneur reserves the right to refuse an order or to impose additional conditions.

ARTICLE 6 – PRICES

1. Prices include VAT for consumers and exclude VAT for business customers, unless otherwise stated.
2. Any shipping costs and additional charges will be listed separately.
3. Price changes due to legal regulations will be passed on.
4. Printing and typographical errors do not entitle you to delivery at an incorrect price.

ARTICLE 7 – PAYMENT

1. Payment must be made in advance, unless otherwise agreed in writing.
2. In the event of late payment, the entrepreneur is entitled to charge statutory interest and collection costs, taking into account statutory provisions.

ARTICLE 8 – DELIVERY OF PRODUCTS

1. Delivery will take place at the address specified by the customer.
2. Delivery will take place within 30 days at the latest, unless another term has been agreed.
3. Delivery times are indicative and do not entitle you to compensation.

ARTICLE 9 – TRANSFER OF RISK UPON DELIVERY

1. The risk of damage or loss of products rests with the entrepreneur until the moment of delivery.
2. After delivery the risk passes to the customer.

ARTICLE 10 – INVOICING AND INVOICE CORRECTIONS

1. Invoices are prepared based on the information provided by the customer.
2. The customer is responsible for correct and complete invoice information.
3. Subsequent adjustments to an invoice, other than those made due to an error by the entrepreneur, cost €25.00 including VAT .

ARTICLE 11 – LIABILITY (GENERAL)

1. The entrepreneur's liability is limited to direct damage and to a maximum of the invoice amount of the relevant agreement.
2. Liability for indirect damage, consequential damage or lost profits is excluded to the extent permitted by law.
3. These limitations do not apply in the event of intent or gross negligence.

ARTICLE 12 – FORCE MAJEURE

1. Force majeure means any circumstance beyond the control of the entrepreneur as a result of which compliance cannot reasonably be expected.
2. In the event of force majeure, the entrepreneur is entitled to suspend or terminate the agreement.

ARTICLE 13 – COMPLAINTS AND APPLICABLE LAW

1. Complaints must be reported in writing within a reasonable time.
2. Dutch law applies to all agreements.
3. The Vienna Sales Convention is excluded.

CHAPTER II – SPECIAL PROVISIONS

The provisions in this chapter only apply if and to the extent that this has been expressly agreed.

SECTION A – CUSTOM-MADE PRODUCTS

ARTICLE 14 – CUSTOMIZATION

1. Products that are manufactured by the entrepreneur according to customer specifications are considered custom-made.
2. For consumers, no right of withdrawal applies to custom-made products, in accordance with Article 6:230p of the Dutch Civil Code.
3. By placing an order for custom work, the customer explicitly agrees to the expiry of the right of withdrawal.
4. Custom-made products cannot be returned unless there is non-conformity within the meaning of the law.

SECTION B – INSTALLATION AND ASSEMBLY

ARTICLE 15 – NATURE OF THE AGREEMENT

1. If the entrepreneur also takes care of the installation or assembly of products, there is a work contract within the meaning of Article 7:750 of the Dutch Civil Code.
2. These provisions apply in addition to the purchase agreement.

ARTICLE 16 – PREPARATION AND LOCATION

1. The customer is responsible for providing a free, safe and accessible location.
2. The space must be empty, clean and equipped with the necessary facilities.
3. Additional costs resulting from delays or obstacles on the customer's side may be charged.

ARTICLE 17 – BASE

1. The customer is responsible for the suitability of the substrate.
2. Inspection by the contractor is visual and not a building inspection.
3. The entrepreneur is not liable for damage resulting from a defective substrate.

ARTICLE 18 – ADDITIONAL WORK

1. Additional work concerns activities that are not expressly included in the agreement.
2. Additional work will be carried out after consultation and invoiced at the applicable rates.

ARTICLE 19 – DELIVERY AND TRANSFER OF RISK

1. The work is deemed to have been delivered upon completion of the work or commissioning.
2. The risk passes to the customer at the time of delivery.
3. Visible defects must be reported immediately upon delivery.

ARTICLE 20 – WARRANTY ON INSTALLATION WORK

1. The entrepreneur guarantees proper execution of the agreed work.
2. The warranty applies exclusively to work carried out by the contractor and not to the substrate or work carried out by third parties.

FINAL PROVISION

These general terms and conditions have been drawn up for use in B2B and B2C, including delivery, customization and installation of floors.