Questions about shipping or delivery?
What is the standard delivery time for my order?
What is the standard delivery time for my order?
Orders placed before 12:00 noon for which the products are in stock are shipped the same working day. Orders placed at the weekend and on public holidays are shipped the next working day. Orders are usually in transit for 1-3 working days. This depends on the various carriers. For rolls over 3 metres wide, we schedule a delivery in consultation.
Are there shipping costs for my order?
Are there shipping costs for my order?
Shipping costs depend on the width and weight of your order. The shipping costs are shown before checkout. Orders over 500 euros are shipped free of charge. We use various carriers.
Can I have my order delivered to a different address?
Can I have my order delivered to a different address?
Yes, you can provide an alternative delivery address, for example for an event venue or a business contact.
Do you also deliver outside the Netherlands and Belgium?
Do you also deliver outside the Netherlands and Belgium?
Yes, we also deliver to other countries within Europe. Shipping costs for Belgium are set and shown at checkout. For other countries, please contact us for the options and rates.
How am I informed of the exact delivery time?
How am I informed of the exact delivery time?
After shipping you receive a confirmation with tracking information, or we contact you personally to arrange the planning.
What happens if I am not at the office or home when the delivery takes place?
What happens if I am not at the office or home when the delivery takes place?
The carrier leaves a message with the next delivery attempt or collection options. For large shipments we always schedule an appointment in advance.
Can I also collect my order myself?
Can I also collect my order myself?
Yes, collection from our warehouse in Genemuiden is possible. Please make an appointment so your order is ready.
How do you handle deliveries to upper floors or hard-to-reach locations?
How do you handle deliveries to upper floors or hard-to-reach locations?
Deliveries are made by default to the first door of a location. We are happy to discuss specific requirements or hard-to-reach locations in advance.
Order not received yet, what now?
Order not received yet, what now?
Normally you receive your order within a few days, depending on the dimensions. If the Track & Trace you received does not provide clarity, please contact our customer service.
A product arrived damaged, what now?
A product arrived damaged, what now?
Have the carrier make a note on the delivery receipt immediately. Has the carrier already left? Then contact our customer service as soon as possible.
