Questions about shipping or delivery?
What is the standard delivery time for my order?
What is the standard delivery time for my order?
Orders placed before 12 noon whose products are in stock are shipped the same working day. Orders placed at the weekend and on public holidays are shipped the next working day. Orders are usually 1-3 working days in transit. In this we depend on the various shipping services. For rolls wider than 3 metres, we schedule a delivery by arrangement.
Are there shipping costs associated with my order?
Are there shipping costs associated with my order?
The shipping costs depend on the width and weight of your order. The shipping costs are shown before checkout. Orders over 200 euros are shipped free of charge. We use various shipping services.
Can I have my order delivered to a different address?
Can I have my order delivered to a different address?
Yes, you can specify an alternative delivery address, for example for an event venue or a business contact.
Do you also deliver outside the Netherlands and Belgium?
Do you also deliver outside the Netherlands and Belgium?
Yes, we also deliver to other countries within Europe. The shipping costs for Belgium have been set up and are shown at checkout. For other countries, please contact us for the options and rates.
How will I be informed of the exact delivery time?
How will I be informed of the exact delivery time?
After shipping, you will receive a confirmation with tracking information, or we will contact you personally about the scheduling.
What happens if I am not at the office or at home at the time of delivery?
What happens if I am not at the office or at home at the time of delivery?
The carrier leaves a message with the next delivery attempt or collection options. For large shipments, we always schedule an appointment in advance.
Can I also collect my order myself?
Can I also collect my order myself?
Yes, collection from our warehouse in Genemuiden is possible. Please make an appointment first so that your order is ready.
How do you handle deliveries to upper floors or hard-to-reach locations?
How do you handle deliveries to upper floors or hard-to-reach locations?
As standard, deliveries are made up to the first door of a location. We are happy to discuss specific requirements or hard-to-reach locations in advance.
Order not received yet, what now?
Order not received yet, what now?
Normally you will receive your order within a few days, depending on the dimensions. If the Track & Trace you received does not provide clarity, please contact our customer service.
A product was delivered damaged, what now?
A product was delivered damaged, what now?
Have the delivery driver make a note on the delivery slip immediately. Has the driver already left? Then please contact our customer service as soon as possible.
